Privacy Policy

Unhacked cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products, services, websites and mobile applications and to communicate with you about the same or as you have requested (collectively, our “Services”). Your personal information includes information such as:

Name
Address
Telephone number
Email address
Billing and payment information
Candidate information (for job applicants)
Other data collected that could directly or indirectly identify you.

Our Privacy Policy explains how and why we use the personal information we collect and how you can access, update or otherwise take control of your personal information.

If you have questions about our practices or any of your rights described below, you may contact our Data Protection Officer(“DPO”) team.

What information we collect, how we collect it, and why.

Much of what you likely consider personal data is collected directly from you when you:

(1) create an account or purchase any of our Services (ex: billing information, including name and address);
(2) request assistance from our award-winning customer support team (ex: phone number);
(3) complete contact forms or request newsletters or other information from us (ex: email); or
(4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as apparent to you, so we thought we’d highlight and explain a bit more about what these might be(as they vary from time to time):

Cookies and similar technologies on our websites and mobile applications allow us to track your browsing behaviour, links clicked, items purchased, and your device type and collect various data, including analytics, about how you use and interact with our Services. These technologies automatically collect data when you use and interact with our Services, including metadata, log files, cookie / device IDs, page load time, server response time, and approximate location information to measure website performance and improve our systems, including optimising DNS resolution, network routing and server configurations. Specifically, interactions with the features, content and links(including those of third – parties, such as social media plugins) contained within the Services, Internet Protocol(IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including the type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data is collected. All this allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our Services. We may also collect your location(IP address) to personalise our Services.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, assess the qualifications of a candidate for employment, identify new customers, and provide products and services that may be of interest to you. If you provide us with personal information about others, or if others give us your information, we will only use it for the specific reason it was provided.

How we utilise information.

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or(3) as we might be required or permitted for legal compliance or other lawful purposes:

Delivering, improving, updating and enhancing our Services.

We collect information about your purchase, use and / or interactions with our Services. We utilise this information to:

Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)
Diagnose problems with and identify any security and compliance risks, errors, or needed enhancements to the Services
Detect and prevent fraud and abuse of our Services and systems
Collecting aggregate statistics about the use of the Services
Understand and analyse how you use our Services and what products and services are most relevant.

Much of the data collected is aggregated or statistical data about how individuals use our Services and are not linked to personal information.

Sharing with trusted third parties.

We may share your personal information with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

Processing credit card payments via Stripe
Serving advertisements
Conducting contests or surveys
Performing analysis of our Services and customers’ demographics
Communicating with you, such as by way of email or survey delivery
Customer relationship management
Security, risk management and compliance
Recruiting support and related services

These third parties (and any subcontractors they may be permitted to use) have agreed not to share, use or retain your personal information for any purpose other than as necessary for the provision of Services.

We will also disclose your information to third parties:

If we sell or buy any business or assets (whether a result of liquidation, bankruptcy or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or
If we sell, buy, merge, acquire, partner with other companies or businesses, or sell some or all of our assets. In such transactions, your information may be among the transferred assets.

Communicating with you.

We may contact you directly or through a third-party service provider regarding products or services you have signed up for or purchased from us, such as necessary to deliver transactional or service-related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

Email
Text (SMS) messages
Telephone calls
Messenger applications (e.g. WhatsApp, etc.)
Automated phone calls or text messages.

Transfer of personal information abroad.

If you utilise our Services from a country other than the country where our servers are located, your personal information may be transferred across international borders, which will only be done when necessary for the performance of our contract with you, when we have your consent to do so, or when the appropriate standard contractual clauses are in place. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin.

Compliance with legal, regulatory and law enforcement requests.

We cooperate with government, law enforcement officials, and private parties to enforce and comply with the law. We will disclose any information about you to the government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (such as subpoena requests) to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you if we are required to provide your personal information to third parties as part of the legal process.

How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal information we collect during transmission and once received and stored, including encryption where appropriate.

We retain personal information only for as long as necessary to provide the Services you have requested and thereafter for various legitimate legal or business purposes. These might include retention periods:

mandated by law, contract or similar obligations applicable to our business operations;
for preserving, resolving, defending or enforcing our legal/contractual rights; or
needed to maintain adequate and accurate business and financial records.

If you have any questions about the security or retention of your personal information, you can contact us.

Age restrictions.

Our Services are available for purchase only for those over 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under 18. If you know of or have reason to believe anyone under 18 has provided us with any personal information, don’t hesitate to get in touch with us.

Non-Discrimination.

We will not discriminate against you for exercising any of your privacy rights. Unless permitted under applicable laws, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits or imposing penalties.
Provide you with a different level or quality of goods or services.
Suggest receiving a different price or rate for goods or services or a different level or quality.

Changes to this policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate so that you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact us.

If you have any questions, concerns or complaints about our Privacy Policy or how we handle your data, you may contact our Office of the Data Protection Officer by submitting a ticket. We will respond to all requests, inquiries or concerns within thirty (30) days.

If you are unsatisfied with our response, you may direct privacy complaints to your local data protection authority.